Frequently Asked Questions
Which plan is the right one for my business?
During your free trial, we'll evaluate your business's monthly expenses to determine which plan is right for you.
If I prepay for a year, does that lock in my price?
If your business is growing rapidly, the work & complexity of your books increase as well. However, we understand prepaying for a whole year is a big investment. That's why we'll honor your monthly price for 6 months! During your half year mark, we'll analyze your expenses and make sure you are on the right payment plan for the 2nd half of your yearly plan.
Can I cancel at any time?
Absolutely. We hate contracts as much as you do. Narwhal will never lock you down on a contract you don't want to be in. Just shoot us an email. It's that easy.
Is the 1st month really free?
Yep, your 1st month's books with Narwhal are 100% free. You'll even get an executive monthly package at no extra charge.
We won't even ask for your payment info. If you decide to move on, the only question we'll ask you is "What could we have done better?".
What do I get in my free trial?
We'll provide you a free month of bookkeeping which includes an income statement & balance sheet.
In addition, you'll get a free executive package which includes actionable beautiful KPIs, flux analysis, & useful charts & graphs tailored to your business.
How it Works
Does Narwhal provide cash basis or accrual accounting?
Cash bookkeeping tracks money only as it enters or leaves a bank account. Accrual bookkeeping is a more sophisticated approach that records when the money was earned or owed.
Most larger companies use accrual bookkeeping and Pilot does accrual from day one with the Plus or Pro plan so there’s no painful transition later.
If all you need is cash bookkeeping, sign up for our Core plan.
If your business needs accrual accounting, contact us for a special quote.
Does bookkeeping help my business?
When your books are up-to-date and accurate, you can gauge your business's financial health and make informed decisions.
During tax season, caught up and accurate books will save you time, stress, and headache. No more scrambling and no more missed tax deadlines.
Is support included?
Absolutely! Expert and timely support is included in any plan you purchase.
With our Plus plan you'll get priority support and on our Pro plan you'll get live support using Slack.
How is Narwhal different from other bookkeeping companies?
Other bookkeeping companies focus on the most standard reports (Income Statement, Balance Sheet). However, we understand that numbers don't mean much without context.
That's why we go a step further by providing you executive packages, which includes beautiful KPIs & robust reports such as cash flow forecasting, graphs, & flux analysis (prior period comparisons).
With our Pro plan, we also provide full-suite accounting services such as accounts payable, payroll management, & accounts receivable. Let us handle all your accounting needs.
What accounting system does Narwhal use?
Most bookkeeping companies will require you to lockdown and switch to their preferred accounting system. We're not like most bookkeeping companies. We analyze and take a look at your individual needs to determine the best course of action.
With that said, we usually recommend two accounting systems:
- Wave Accounting: For most small businesses, Wave will fit their needs. We recommend Wave because it's free, simple, & easy to use.
- Xero: For more complex businesses, we highly recommend Xero. Xero has more features & functions, especially for a fast-growing startup.
With your free trial, we'll take into account your needs and complexity of your books. We want to make sure what's easiest for your business, not what's easiest for us.
I'm behind on a few months of bookkeeping. Do you offer catch-up services?
Absolutely! Don't worry if you're behind a month or even a year. We'll work to catch you up fast so you don't have to worry or stress anymore.
Our pricing for catch up bookkeeping is simple. Whatever plan you qualify for on our pricing page, that's what we'll charge for each month you're behind. No added fees and increased costs.
Example: If you're on our yearly core plan for $159/mo and you're behind 3 months, we'll catch up 3 months of your books for only $477 ($159 x 3 months).
How long does it take to close my books?
Once we have all the necessary documents from you, we usually close your books within 14 days. This ensures time for us to make any necessary adjustments if needed.
Does Narwhal connect/sync with banks and other websites?
Yes! We connect with most major U.S banks. Additionally, we can connect with many payment processors such as Stripe, Shopify, Paypal, Amazon and much more.
How many accounts can I connect to?
Core: Connect up to 4 financial accounts
Plus: Connect up to 10 financial accounts
Pro: Connect up to 20 financial accounts